Data & Privacy
Your privacy matters to us. This policy explains exactly what personal data dlb24 collects, why we collect it, how we use it, and what rights you have over your own information. We keep it straightforward — no unnecessary legal padding.
Who This Policy Applies To: This Privacy Policy applies to all users of the dlb24 website, mobile application, and any related services. By registering an account or using the dlb24 platform in any way, you confirm that you have read and understood this policy. This policy should be read alongside our Terms and Conditions.
dlb24 is committed to protecting the privacy of every person who uses our platform. We understand that when you share personal information with us, you are placing trust in how we handle it. That trust is something we take seriously.
This Privacy Policy sets out in plain terms what data we collect from you, the reasons we collect it, how long we keep it, who we may share it with, and what control you have over your own information. We do not sell personal data. We do not share it with advertisers. We use it to run your account, process your transactions, keep the platform secure, and meet our legal obligations.
dlb24 operates as the data controller for all personal information collected through the platform. If you have any questions about how your data is handled, you can contact us at any time at [email protected].
dlb24 collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and in some cases from third-party verification services. Here is a breakdown of the categories of data we collect:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID or passport number | Registration form, KYC verification |
| Contact Data | Email address, phone number, residential address | Registration form, account settings |
| Financial Data | Payment method details, transaction history, deposit and withdrawal records | Payment processing, account activity |
| Technical Data | IP address, device type, browser type, operating system, session data | Automatically via platform access |
| Usage Data | Pages visited, games played, bets placed, time spent on platform | Automatically via platform activity |
| Communications Data | Support chat transcripts, email correspondence, survey responses | Direct communication with dlb24 |
| Verification Data | Identity document images, selfie verification photos | KYC process, fraud prevention checks |
We only collect data that is necessary for the purposes described in this policy. We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law.
dlb24 uses the personal data we collect for the following purposes:
Marketing Communications: dlb24 will only send you promotional emails or messages if you have opted in to receive them. You can opt out at any time by updating your communication preferences in your account settings or by contacting support.
dlb24 processes your personal data on the following legal grounds:
dlb24 does not sell your personal data to any third party. We share data only where it is necessary to operate the platform or where we are legally required to do so. The categories of third parties we may share data with include:
No Data Sales: dlb24 will never sell, rent, or trade your personal data to advertisers, data brokers, or any other commercial third party. Data sharing is strictly limited to what is necessary to operate the platform and meet legal obligations.
All third-party service providers who process data on behalf of dlb24 are bound by contractual obligations to handle your data securely and only for the purposes specified by dlb24.
dlb24 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how users interact with the site. The types of cookies we use include:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect platform functionality and may prevent you from logging in or completing transactions. For most users, the default browser settings are appropriate.
dlb24 retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. The general retention periods we apply are:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. We do not retain data beyond what is necessary for the purposes described in this policy.
dlb24 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.
Your Role in Security: While dlb24 takes every reasonable step to protect your data, you also play a role. Use a strong, unique password for your dlb24 account, enable two-factor authentication where available, and never share your login credentials with anyone.
In the event of a data breach that is likely to affect your rights or freedoms, dlb24 will notify affected users and relevant authorities in accordance with applicable legal requirements.
You have a number of rights in relation to the personal data dlb24 holds about you. These rights are summarised below. To exercise any of them, contact us at [email protected].
We will respond to all data rights requests within 30 days. In complex cases we may extend this by a further 60 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for handling your request unless it is manifestly unfounded or excessive.
The dlb24 platform is strictly for users aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has provided us with personal data or has registered an account, we will immediately suspend the account, delete the associated data, and take appropriate steps to prevent further access.
If you are a parent or guardian and believe that a minor has registered on the dlb24 platform, please contact us immediately at [email protected] so we can investigate and take action.
dlb24 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the effective date shown at the top of this page.
For significant changes that materially affect how we use your data, we will notify registered users via email or an in-platform notification before the changes take effect. We encourage you to review this policy periodically to stay informed about how dlb24 protects your information.
Continued use of the dlb24 platform after any update to this policy constitutes your acceptance of the revised version.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way dlb24 handles your personal data, please get in touch:
Response Time: We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 days. For urgent matters such as suspected unauthorised access to your account, please use the live chat option for the fastest response.
The real-world measures behind our privacy commitments
Every piece of data that travels between your device and the dlb24 platform is protected by SSL/TLS encryption. Whether you are logging in, making a deposit, or placing a bet, your information is never transmitted in plain text.
dlb24's identity verification process protects you as much as it protects the platform. By confirming who you are, we ensure that no one else can withdraw your funds or make changes to your account without your knowledge.
Personal data, financial records, and verification documents are stored in separate, access-controlled environments. Staff access to sensitive data is logged, audited, and restricted to those with a clear operational need.
dlb24 has a firm policy against selling or renting user data to any third party. Your information is used solely to operate your account, process transactions, and meet legal obligations — nothing else, full stop.
You can access, correct, or request deletion of your personal data at any time. Marketing preferences can be updated from your account settings. dlb24 processes all data rights requests within the timeframes set out in this policy.
dlb24 conducts periodic security reviews, vulnerability assessments, and penetration tests to identify and address potential weaknesses before they can be exploited. Our security posture is continuously reviewed and improved.
dlb24 is built on transparency, security, and fair play. Now that you know exactly how we handle your information, create your free account and start exploring everything the platform has to offer.